Is my deposit refundable?
All deposits are non-refundable.

Is there a cancellation policy?
For cancellation questions, please refer to our Terms page.

Can I schedule multiple stops from the airport?
If you need multiple stops, you can discuss those specific needs when you book your trip, and we will help accommodate your requests. 

What type of payments are accepted?
Credit and Debit cards, Venmo, Zelle, and cash are the preferred types of payments accepted.

Are there taxes included in your pricing?
All rides will be taxed according to California state tax and included in your final pricing. 

Is gratuity included?
All rides for all types of services are subject to a minimum gratuity charge of 20%.

Do you provide car seats for children?
We do not provide car seats, but we will provide a booster seat if requested for an additional cost.

Are your drivers masked and vaccinated?
All our drivers are vaccinated and wearing masks that comply with the CDC requirements.

Do I need to be masked and vaccinated?
You don’t need to be vaccinated, but masks are required by the CDC.

How often are your vehicles cleaned?
All our gorgeous vehicles are cleaned, deodorized, and sanitized daily.

How do I connect with my driver?
When your ride has been confirmed, you will be contacted directly by your driver and able to discuss all the details of your trip.

How much grace time am I given?
You are given a 30-minute grace period for all airport pick-ups and a 20-minute grace period for all other services. After your grace period runs out, you will lose your reservation and your deposit, but please note our drivers are very flexible and will work with you as long as you communicate with them directly. All airport and flight delays will be the responsibility of the customer to notify your driver directly before your scheduled pickup. If you fail to communicate those changes, your ride may be canceled, and you will lose your deposit.

How will I know when my driver is on their way or has arrived?
Our drivers will confirm your trip the night before your flight if it’s an early morning flight or on the morning of your scheduled ride. Your driver will text you when they are on their way with an ETA, and they will text you when they arrive as well.

How will I know I have the right car and the right driver?
Once your driver has been scheduled, we will send you a picture of your driver, their vehicle, and the license plate to ensure the accuracy of your safe trip.

Do your drivers have access to the fast-track lanes?
Yes, all our drivers have access to the fast track lanes to ensure you the quickest and safest ride possible.